Privacy Policy
Updated October 2024
This privacy policy sets out our commitment to protecting the privacy of your personal information that we collection through this website, http://www.j-linedesigns.com (site) or directly from you.
Please read this Privacy Policy carefully. Please contact me if you have any questions - My contact details are on the contact page.
You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.
If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this site or any products and services offered on it.
1) Collection of Personal Information
Personal Information: The type of information we collect, maintain, store and use about you as our customer, both online and at our store/s, may include:
- name;
- contact details including email address, address and telephone number;
- date of birth;
- demographic information such as postcode;
- any other information requested on this site or otherwise requested by us or provided by you.
Your Use Of Our Site: As with most online businesses, we may log information about your access and use of our site, including through the use of internet cookies, your communication with our site, the type of browser you are using, the type of operating system you are using and the domain name of your internet service provider.
Your Opinion and Feedback: We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you.
If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
2) Collection and Use of Personal Information
We collect and use the information for purposes as and only when necessary to fulfill your requests, including in the following ways:
- to contact and communicate with you;
- for internal record keeping;
- for market research and business development including website development and gauging website traffic and trends;
- to deliver personalised site content to you;
- for marketing including direct marketing;
- to run competitions or offer additional benefits to you; and
- to send you promotional information about third parties that we think may be of interest to you.
Direct Collection
We also collect information from you directly, at the time that you supply information to us via the Site. For instance, if you contact us to subscribe to our membership and other products or services, ask questions, or provide us feedback or comments (whether publicly available or not) about the Site or any of our products or services, we may store your communications, including any personal data you include in them, so we can effectively respond to you.
When you directly register to subscribe to our membership and promotional emails, we will collect your name, email and date of birth, as outlined above. If you do not want us to directly collect your personal data, please do not provide it to us. As a subscriber, you will subsequently receive email confirmation from us of your registration, welcoming you to our email database and allowing you to Update your Preferences and Unsubscribe from our list as outlined below.
When you directly register to subscribe to our membership and promotional emails, we will collect your name, email and date of birth, as outlined above. If you do not want us to directly collect your personal data, please do not provide it to us. As a subscriber, you will subsequently receive email confirmation from us of your registration, welcoming you to our email database and allowing you to Update your Preferences and Unsubscribe from our list as outlined below.
3) Disclosure of Personal Information to Third Parties
We may disclose your personal information to;
- credit reporting agencies and courts, tribunals and regulatory authorities where customers fail to pay for goods or services provided by us to them;
- courts, tribunals, regulatory authorities and law enforcement offices as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights, and
- third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia.
Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith.
4) Your Rights and Controlling Your Personal Information
Choice and Consent: Providing us with your personal information is optional to you. You can choose not to provide personal information. When you provide us with your personal information, you consent to the terms in this Privacy Policy, and to us disclosing or receiving your personal information for these purposes.
Your Provision of Third Party Information: If you provide us with third party personal information then you warrant to us that you have the third party's consent to provide this.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information direct marketing purposes, you may change your mind at any time by contact us at the email address listed on my Contact page.
Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or our of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us by email setting out details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our email database, or opt out of communications, please use the unsubscribe button at the bottom of our email communications or contact us via email- info@j-linedesigns.com
5) Storage and Security
We are committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
No information transmitted over the internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
6) Cookies & Web Beacons
We may use cookies on this site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.
We may use web beacons on this site from time to time. Web beacons or clear .gifs are small pieces of code placed on a web page to monitor the visitor's behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
7) Links to Other Websites
Our site may contain links to other websites of interest. We do not have any control over those websites. We are not responsible for or liable for the protection and privacy of any information which you provide whilst visiting such websites, and such websites are not governed by this Privacy Policy.
8) Amendments
This Privacy Policy may be amended, including with changes, additions and deletions, from time to time in our sole discretion. Your continued use of our site following any amendments indicates that you accept the amendments. We recommend that you check this Privacy Policy regularly, prior to providing personal information, to ensure you are ware of any changes, and only proceed to provide personal information if you accept the new Privacy Policy.
If you have any questions, feedback or complaints please contact us at:
Mail: 31 Sunningdale Cct, Robina, Gold Coast, QLD
Phone: +614 48 613 139
Email: info@j-linedesigns.com
FAQ'S Fingerprint Jewellery
What is fingerprint jewellery?
Fingerprint jewellery captures the unique print of a loved one, preserving their essence in a custom piece made just for you. It’s perfect for cherishing memories or celebrating milestones
Can I use my pet's print?
Yes, we can create beautiful fingerprint pieces using prints from pets, dog paws and nose prints are most popular, you can also do the same for your cat and any other animal really that has a surface to imprint on.
How long does the process take?
Once I receive your impression kit back, it takes 15-20 days to complete your custom jewellery, each piece is handmade by me, Janella.
Are there specific instructions for taking the impressions?
Yes, we provide a detailed guide with your kit. Feel free to send us photos of your impressions before mailing them back, so we can ensure everything is perfect.
What happens if my impression isn’t usable?
If the impression isn’t usable, we’ll notify you. You can retake it, but there will be a $40 fee for a replacement kit.- Please note if you are unsure while making your moulds, please send me photos so i can approve them if you are unsure.
Why are family bar pendants the same cost?, they look bigger!
They may look bigger, however it is just the way the wax is rolled and when three prints are pressed into it and how hard your press, it can make the pendant seem larger, but its all about weight when coming to casting in precious metals, not size! which makes each fingerprint extra unique.
Can I get you to help with the moulds?
Of course, this can deffinatly be an option, as long as you are on the Gold Coast, We can make a time and day and get you and your loved ones in and even pets, I am even happy to take photos of these precious moments getting made too.
Can I get more than 1 type of pendant made?
Yes of course, you can get as many pendants made as you like. at checkout just select the ones you want made and When i send your kit I will add the correct wax in your kit to make the moulds you need.
Can you just get pendants, without chain?
Yes! There is a pendant only option when choosing your pieces. please let me know what chain you will be using and the thickness so i can make the top loop big enough for your chain you have at home.
Is it possible to get multiple pendants of the exact same mould?
Yes! This is our master moulds Ad on option- simply make (1) mould then add the master mould to your cart with your purchase. what this means it you can get this one mould duplicated as many times as you like. this is a great gift option for family members.