Shipping

POSTAGE  INFORMATION

SHIPPING WITHIN AUSTRALIA?

- Free Shipping for all orders over $80 | Free standard shipping will automatically selected as shipping when you have $80 or more worth of product in your cart.

- Express Courier Service $11.00

-Standard Shipping $8.00

All orders are sent via Australia Post's Standard Service can take 3-5 business days to arrive after dispatch (not including weekends). In addition, an Express Courier service is available for orders within Australia for $10.00 These orders will be sent with Couriers Please or Australian Post's Express Service, and take 1-3 business days to arrive after dispatch.

All orders placed before 1pm AEST time are processed the next business day. Once your order is dispatched you will receive shipping confirmation and tracking details.

SHIPPING INTERNATIONALLY?

If you are located outside of Australia, we offer two services:

- FREE  STANDARD SHIPPING when you spend $150+ | for any countries other than Australia on our shipping list.

International Courier (Australian Post)

USA-United States Of America

- Flat Rate Standard shipping $21.00

NZ-New Zealand

-Flat Rate Standard shipping $19.00

Rest of the world Including UK & Ireland & Europe (excluding countries listed below)

-Flat Rate  Standard shipping $25.00

- Delivery between 10-20 business days (shipping may take longer to some countries)

- Fully trackable (Must leave email address to get tracking, if no email NO tracking)

Once dispatched you will receive shipping confirmation and tracking details. Once your order arrives in your country it will be passed onto your local post office to complete delivery. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.

 

 PROCESSING AND DELIVERY TIMES

All orders placed before 1pm AEST time are dispatched the next business day, Please keep in mind J-LINE is a one gal business so orders can take longer to pack and post. But Ill do my best to stick to the next business day posting.

Please note: during busy periods or within 5 days of a new collection launch or sale, there may be some delays

Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. Please make sure you put an e-mail address on the purchase at checkout so you can receive all your tracking information. If you do fail to do this please email me at jlinedesigns@gmail.com . Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.

CUSTOMS/IMPORT DUTIES & TAXES

All customers are responsible for customs/imports duties & taxes. J-LINE is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

We recommend contacting your local custom office for further information.

SHIPPING LIMITATIONS

Unfortunately, due to carrier limitations we are currently unable to ship to the following countries/regions:

- Algeria

- Cuba

- Iran, Islamic Republic Of

- Israel

- Korea, Democratic People's Republic Of (North Korea)

- Kuwait

- Morocco

- Nepal

- Nigeria

- Pakistan

- Russia

- Saudi Arabia

- Sudan

- Syria

Please note we are also unable to ship to hotels, so please use a private address only.

CHANGES TO YOUR ORDER

Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.

WHAT DO WE SHIP YOUR JEWELLERY IN

We hand package each item, making sure they are all correct. We package your precious jewels in our signature custom made draw jewellery boxes, or in a velvet custom pouch, to keep your jewellery safe while in transit. we then send them in Custom logo post mailer bags, which are 100% compostable. Here at J-Line we care about the environment, and we pride our selves to make sure we source eco friendly mailers, reusable boxes and pouches for all our orders. Each order comes with a free custom polish cloth & Care commandment card.

J-Line Designs Packaging 

FAQ'S Fingerprint Jewellery

What is fingerprint jewellery?

Fingerprint jewellery captures the unique print of a loved one, preserving their essence in a custom piece made just for you. It’s perfect for cherishing memories or celebrating milestones

Can I use my pet's print?

Yes, we can create beautiful fingerprint pieces using prints from pets, dog paws and nose prints are most popular, you can also do the same for your cat and any other animal really that has a surface to imprint on.

How long does the process take?

Once I receive your impression kit back, it takes 15-20 days to complete your custom jewellery, each piece is handmade by me, Janella.

Are there specific instructions for taking the impressions?

Yes, we provide a detailed guide with your kit. Feel free to send us photos of your impressions before mailing them back, so we can ensure everything is perfect.

What happens if my impression isn’t usable?

If the impression isn’t usable, we’ll notify you. You can retake it, but there will be a $40 fee for a replacement kit.- Please note if you are unsure while making your moulds, please send me photos so i can approve them if you are unsure.

Why are family bar pendants the same cost?, they look bigger!

They may look bigger, however it is just the way the wax is rolled and when three prints are pressed into it and how hard your press, it can make the pendant seem larger, but its all about weight when coming to casting in precious metals, not size! which makes each fingerprint extra unique.

Can I get you to help with the moulds?

Of course, this can deffinatly be an option, as long as you are on the Gold Coast, We can make a time and day and get you and your loved ones in and even pets, I am even happy to take photos of these precious moments getting made too.

Can I get more than 1 type of pendant made?

Yes of course, you can get as many pendants made as you like. at checkout just select the ones you want made and When i send your kit I will add the correct wax in your kit to make the moulds you need.

Can you just get pendants, without chain?

Yes! There is a pendant only option when choosing your pieces. please let me know what chain you will be using and the thickness so i can make the top loop big enough for your chain you have at home.

Is it possible to get multiple pendants of the exact same mould?

Yes! This is our master moulds Ad on option- simply make (1) mould then add the master mould to your cart with your purchase. what this means it you can get this one mould duplicated as many times as you like. this is a great gift option for family members.